Frequently Asked Questions (FAQ)

What products do you sell?

We sell packaging machinery and industrial equipment, including stretch wrap machines, labeling machinery, and other related packaging tools.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. We also accept digital wallets such as Apple Pay and PayPal (including Venmo). For more details, please visit our Payment Policy.

What is your return policy?

We accept returns for unused items in their original condition and packaging within 30 days of delivery. Items must have prior approval before being returned. You can find more details and a full list of non-returnable items in our Return and Refund Policy.

What is your shipping policy?

We currently offer free standard shipping to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international addresses. For a detailed breakdown of shipping times and carriers, please review our Shipping Policy.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can also track your order at any time on our tracking page: https://industrialzenith.com/apps/parcelpanel.

Do you offer installation services?

We do not offer installation services.

What should I do if my order is damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us immediately with your order number. We will review the issue and provide further instructions. You can find more information in our Return and Refund Policy.

Do you offer bulk order discounts?

At this time, we do not offer bulk order pricing or discounts. All products are listed at their set prices on our website.

Do your products come with a warranty?

Some items may include a manufacturer's warranty. Warranty terms can vary by product. Please refer to the specific product page or contact us for more information on a particular item.

What about sales tax?

Applicable sales tax is calculated and added to your order at checkout based on your shipping address.

Can I cancel or modify my order?

If you need to cancel or modify an order, please contact us as soon as possible with your order number. We will do our best to accommodate your request, but we cannot guarantee changes once an order has begun processing.

Contact Information

If you have a question that isn’t answered here, please contact us directly.

Business Name: Industrial Zenith

Email: info@industrialzenith.com

Phone: 936-310-4650

Address:

9962 Tallow Pointe Ln
Brookshire, Texas 77423
United States

Business Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time

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